Login to your Account

Do not have an account yet? Create one

I lost my password. Please email it to me

Shipping & Returns » Shipping & Handling

Explanation of Domestic Shipping

Bouji Broad considers shipping to both Canada and the USA as domestic shipping rates. We ship from Ontario, Canada & Michigan, USA.  If you are located in Canada, your items will be shipped from Ontario, Canada. If you are located in the USA, your products will be shipped from Michigan, USA.

Although we offer domestic shipping rates to the USA, for the purpose of checkout on boujibroad.com, US Customers must choose the US/International Shipping option at checkout. You will still be charged the domestic flat rate shipping and no additonal international shipping fees will apply. Your item will clear Customs prior to shipment so that you will not be required to pay a Customs or Brokerage Fee upon receipt.

Domestic Shipping Costs

FOR A LIMITED TIME, WE ARE OFFERING $5 SHIPPING TO CANADA & THE USA.

$10 Flat-Fee shipping applies only to the shipping costs from our Canada & United States post addresses to your house. When Free or Discounted Shipping is offered as part of a promotion, we will ship all items via Expedited Shipping (Canada) or Priority Shipping (USA) and the promotion is only eligible for Domestic Shipping. Total shipping fees are shown once you proceed to checkout. We always offer free domestic shipping when you spend $100 or more.

$25 Flat-Fee Express Shipping only applies to Customers with Canadian post addresses. We currently do not offer Express Shipping to US addresses. We apologize for the inconvenience.

Domestic Shipping Carriers to Canada or the USA

Standard Shipping is via ground service and will be delivered by one of the following carriers, Canada Post, USPS, Fed Ex or UPS. We will determine which carrier to be used to ship your package at the time of actual shipment and you will be able to track the package using links from the My Account pages on the website and the carrier’s website as indicated on your shipping confirmation email.

Domestic Shipping & Delivery Times

In most cases, orders received into our system before 5pm eastern time will be processed and shipped the next business day. For orders received after 5pm, they will be processed and shipped within 2 business days. If you are ordering on Saturday or Sunday, these orders will be processed on Monday, unless it is a holiday, and then they will be processed on the following Tuesday.

Once an order is processed, speed of delivery will be determined by shipping mode selected as follows:

  • For Expedited Shipping (Canada) – these orders usually arrive in 4 to 8 business days.
  • For Express Shipping (Canada) – these orders usually arrive in 2 to 4 business days.
  • For Priority Shipping (USA) – these orders usually arrive in 2 to 5 business days.
  • Please Note: We currently do not offer Express Shipping to US addresses.

Express Shipping & Delivery Times

This depends on the time of day and the day of week upon which we receive your order and if the product qualifies for express shipping. Generally, for most items, if an order is received by 5 pm eastern time, it will be packed and provided to our shipping company within two business days.  Express shipped items should then be received in 2 to 4 days.

If the order was presented after 5pm or on Saturday or Sunday, it will typically be packed the next business day (usually on Monday for weekend items, unless the Monday is a holiday, then it will be packed on Tuesday) and will be sent out to you that day. Express shipments will then be received in 2 to 4 days.

Shipping Restrictions

Rural domestic addresses require one or more additional days to deliver.

We reserve the right to limit quantities ordered.

Perfume items may be considered hazardous materials due to their alcohol content and cannot be shipped to certain zip codes in Alaska, PO Boxes, military addresses (diplomatic pouch mail, APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands) or international addresses. Please Contact Us for further shipping info.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable (see explanation below). When the carrier returns an undeliverable package to us, we will cancel the order and refund the purchase price less the shipping charges.

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that we were not able to deliver, please place a new order on our website with a deliverable address.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please Contact Us.

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address. If the address is incorrect or outdated, the carrier or the unintended recipient usually returns the package to us. Please double-check your address carefully when placing a new order.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package.  If the driver believes it is best to obtain a signature but no one is present to accept the delivery, after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, the recipient may refuse the package if they believe it was sent in error. If you want to send a gift, we strongly suggest that you let the recipient know that a gift is on the way.

Explanantion of International Shipping

We welcome international shoppers. Bouji Broad considers anywhere in the world, outside of Canada and the USA, to be charged international shipping rates. We offer Flat-Fee International Shipping to most major international destinations.

Currency Conversion

We will soon offer instant currency conversion, but for now you can use online tools like www.xe.com to calculate your price.

International Shipping Costs

Flat-Fee International Shipping to Australia or the United Kingdom is $25.

Flat-Fee Shipping to Anywhere Else in the World, outside of Canada, USA, Australia or the UK is $35.

International Shipping rates can be easily calculated by adding items into your cart and choosing a shipping option.

International Shipping Carriers

Our main shipping carriers are USPS, Purolator and UPS Worldwide. USPS First Class mail is normally the most inexpensive shipping option for smallest packages. USPS Priority Mail International is the next option for heavier packages. UPS or Purolator are usually the most reliable shipping options but are generally higher in cost and customs fees.

We will determine which carrier to be used to ship your package at the time of actual shipment and you will be able to track the package using links from the My Account pages on the website and the carrier’s website as indicated on your shipping confirmation email.

International Shipping & Delivery Times

In most cases, orders received into our system before 5pm eastern time will be processed and shipped the next business day. For orders received after 5pm, they will be processed and shipped within 2 business days. If you are ordering on Saturday or Sunday, these orders will be processed on Monday, unless it is a holiday, and then they will be processed on the following Tuesday.

Once an order is processed, speed of delivery will be determined by shipping mode selected as follows:

  • For Standard Shipping – these items usually arrive in 6 to 14 business days.
  • Please Note Exceptions: order payment verification time, customs may hold packages for periods of time before releasing.

Once your order is shipped, you will receive tracking information via email as well as an update in your customer account. Note that processing and transit days are business days only (Monday-Friday, non-holiday, weekends and holidays are not counted as business days, UPS packages do not deliver on weekends , USPS services may deliver on Saturdays).

Please note: Although we try our best to deliver your items during the estimated timeframe, international delivery dates are not guaranteed.

Duty & Customs Fees

At the time your package is delivered, you will be responsible to pay the duties & custom fees based on the value of your items. Please understand that this is a fee that your country charges to the purchasing party for importing products and is not a cost that is paid by the seller. What you will be charged varies by destination.